Terms and conditions
1. Acceptance of Terms
By accessing or using this website, requesting a quote, or engaging Sign Expo for any products or services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our website or services.
These Terms apply to all visitors, clients, and others who access or use our Services.
2. Services
Sign Expo provides signage design, fabrication, permitting, installation, maintenance, and large-format printing services, as well as related consultation and project management. The specific scope of services for any project will be set forth in a written proposal or agreement.
We reserve the right to decline any project at our sole discretion.
3. Quotes and Estimates
All quotes and estimates provided by Sign Expo are valid for 30 days from the date of issue unless otherwise specified in writing. Quotes are based on the project specifications provided at the time of request and are subject to change if those specifications change.
A quote or estimate does not constitute a binding contract. A project is not confirmed until a written proposal has been signed and an initial deposit has been received.
4. Orders and Project Agreements
Projects are initiated upon receipt of a signed proposal and required deposit. By signing a proposal, you confirm that you have reviewed and approved the project scope, specifications, and pricing.
Any changes to the agreed scope after project initiation may result in revised pricing and timelines. All scope changes must be agreed upon in writing before work proceeds.
5. Payment Terms
Payment terms are as set forth in the applicable proposal. Standard payment terms are as follows, unless explicitly stated otherwise on a case-by-case basis:
- A deposit of 50% of the total project value is required to initiate work.
- All permit processing fees are due upfront.
- The remaining balance is due upon completion of the project, prior to or at the time of installation or delivery, unless otherwise agreed in writing.
- For larger or longer-duration projects, milestone-based payment schedules may apply as specified in the proposal.
Invoices not paid within 30 days of the due date are subject to a late fee of 10% per month on the outstanding balance.
Sign Expo reserves the right to pause or suspend work on any project where payment is overdue.
6. Artwork and Client-Supplied Materials
Clients are responsible for providing accurate, complete, and print-ready artwork files where applicable. Sign Expo is not responsible for errors in client-supplied content, including misspellings, incorrect colors, or low-resolution artwork.
All artwork and proofs require written client approval before production begins. Once a proof has been approved, Sign Expo will not be liable for errors that were present in the approved proof.
Sign Expo reserves the right to decline to produce content that is unlawful, infringing, or contrary to our standards, at our sole discretion.
Clients warrant that they have the right to use any trademarks, logos, images, or other intellectual property included in materials submitted to Sign Expo for production.
7. Changes and Cancellations
Changes to an approved project scope may result in additional charges and revised timelines. All changes must be requested in writing and will be subject to a revised quote.
If a project is cancelled after work has commenced, the client is responsible for payment for all work completed to the date of cancellation, plus any non-recoverable costs already incurred (including materials ordered, permits filed, and subcontractor commitments made). Deposits are non-refundable once production has begun.
8. Turnaround Times and Delivery
All turnaround times and delivery dates provided by Sign Expo are estimates and are not guaranteed unless explicitly stated in writing as a binding commitment.
Timelines may be affected by factors outside our control, including permitting delays, weather conditions, site access issues, supplier lead times, or client delays in providing approvals or materials. Sign Expo will communicate promptly if a timeline is at risk and will work to minimize delays.
Sign Expo is not liable for consequential damages arising from delays beyond our reasonable control.
9. Installation
Where installation is included in the project scope, the client is responsible for ensuring that the installation site is accessible, safe, and ready for installation on the agreed date. This includes:
• Providing appropriate access to the building and installation areas
• Ensuring that any required electrical provisions are in place prior to installation of illuminated signs
• Obtaining any necessary approvals from landlords, building management, or other parties
If a scheduled installation cannot proceed due to site conditions or access issues attributable to the client, Sign Expo reserves the right to charge a rescheduling fee.
10. Warranty
Warranty terms vary depending on the nature of the products and services provided. Factors including sign type, materials, installation environment, and whether Sign Expo is responsible for fabrication, installation, or both may all affect the applicable warranty coverage. Where Sign Expo is providing installation services only for products supplied by a third party, warranty coverage for the product itself is the responsibility of the product manufacturer or supplier.
Specific warranty terms for your project will be provided in writing upon request and will be outlined in your project proposal or agreement where applicable.
In all cases, warranty coverage does not extend to damage caused by misuse, vandalism, accidents, acts of nature, normal wear and tear, or unauthorized modifications.
11. Limitation of Liability
To the fullest extent permitted by applicable law, Sign Expo’s total liability to any client for any claim arising out of or related to our products or services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.
In no event shall Sign Expo be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption, even if advised of the possibility of such damages.
12. Intellectual Property
All original designs, drawings, renderings, and artwork created by Sign Expo remain the intellectual property of Sign Expo unless otherwise agreed in writing. Upon receipt of full payment for a project, Sign Expo grants the client a non-exclusive license to use the finished sign and associated artwork for its intended purpose.
Sign Expo reserves the right to photograph completed work and use images for portfolio, marketing, and promotional purposes, including on our website and social media, unless the client requests otherwise in writing prior to project completion.
13. Website Use
The content on this website, including text, images, graphics, and other materials, is owned by or licensed to Sign Expo and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.
We make reasonable efforts to ensure the accuracy of information on our website but make no warranties regarding its completeness or fitness for any particular purpose. Product availability, pricing, and specifications are subject to change without notice.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York.
15. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes acceptance of the revised Terms.
16. Contact Us
If you have questions about these Terms, please contact us at:
Sign Expo Enterprises
127 West 26th Street, Suite 401
New York, NY 10001 signs@signexpo.com
212-925-8585