Privacy Policy

Introduction

Sign Expo (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, services, and related platforms (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

By using our Services, you agree to the practices described in this Privacy Policy.

A. Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Company name
• Billing or shipping address
• Project details or inquiries
• Any other information submitted through forms or communications

B. Automatically Collected Information

When you access our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Referring URLs
• Pages viewed
• Date and time of visits
• Cookies and tracking technologies

C. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to:

• Improve website performance
• Understand user behavior
• Personalize content
• Measure marketing effectiveness

You can control cookies through your browser settings. Disabling cookies may affect how parts of our website function.

D. How We Use Your Information

We use the information we collect to:

•       Respond to inquiries and provide quotes for products and services
•       Fulfill, manage, and communicate about projects and orders
•       Process payments
•       Communicate with you about your project, including scheduling and service updates
•       Send marketing communications, which you may opt out of at any time
•       Improve our website, services, and customer experience
•       Comply with legal, regulatory, and permitting obligations
•       Protect against fraud, unauthorized transactions, and other liabilities

E. How We Share Your Information

We do not sell your personal information. We may share information with:

•       Service providers who perform work on our behalf, such as payment processors, fabrication and installation subcontractors, shipping and delivery partners, and IT or hosting providers
•       Marketing and CRM platforms (such as HubSpot) that we use to manage inquiries and communications
•       Government agencies, where required for permitting, licensing, or legal filings related to your project
•       Professional advisors, such as legal or accounting firms, where necessary
•       Authorities, where required by law, subpoena, or to protect our rights, property, or safety, or that of others

Any third party that receives your information is expected to handle it consistently with this Privacy Policy and applicable law.

F. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our Services, maintain business records, and comply with legal, accounting, or reporting obligations. Retention periods vary depending on the type of information and the nature of our relationship with you.

G. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

H. Your Rights and Choices

Depending on your location, you may have the right to:

•       Access the personal information we hold about you
•       Request correction of inaccurate information
•       Request deletion of your personal information
•       Opt out of marketing communications at any time by following the unsubscribe instructions in any email or by contacting us directly
•       Object to or restrict certain uses of your information

To exercise any of these rights, contact us using the information below. We will respond in accordance with applicable law.

I. Children’s Privacy

Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

J. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The “Last Updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.

K. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us at:

signs@signexpo.com

127 West 26th Street, Suite 401, New York NY 10001

212-925-8585